Client Name

NSW Health


Emergency Department Transfer of Care Reporting System


2012 to 2016

In 2011 ISG was selected by NSW Health to design and construct a secure application to interface systems between 100 Emergency Departments across NSW with the Computer Assisted Dispatch system for NSW Ambulance. The system was designed to monitor the progress of emergency ambulance arrivals through the ED and measure and report on the time taken to commence treatment.

The outcome of the project has been to highlight workflow practices for moving patients through emergency departments to improve the release of Ambulance Crews and vehicles.